Miembros del Programa

Consultar motivos habilitados

Conoce cuáles son los motivos que tienes habilitados como Miembro para denunciar.

Llamada:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/moderations/pppi/denounces/$SITE_ID/ITM/options

Ejemplo:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/moderations/pppi/denounces/MLA/ITM/options

Respuesta:

[
{
"id": "PPPI1",
"group": "PPPI",
"type": "Product",
"description": "Es un producto falsificado",
"description_en": "It is a counterfeit product",
"sub_text": "Es un producto que lleva mi marca pero que no fue fabricado por mí.",
"sub_text_en": "It is a product that has my trademark, but I have not manufactured it.",
"description_pt": "o seu produto pode ser falsificado",
"sub_text_pt": "É um produto que tem minha marca mas que eu não fabriquei."
},
{
"id": "PPPI2",
"group": "PPPI",
"type": "Publication",
"description": "Uso ilegal de mi marca",
"description_en": "Illegal use of my trademark",
"sub_text": "Incluye mi logo en sus imágenes sin tener autorización...",
"sub_text_en": "Includes my logo in the images with no authorization..."
},
{
"id": "PPPI5",
"group": "PPPI",
"type": "Publication",
"description": "Libros",
"description_en": "Books"
},
{
"id": "PPPI6",
"group": "PPPI",
"type": "Publication",
"description": "Imagen / fotos",
"description_en": "Images / photos"
},
{
"id": "PPPI7",
"group": "PPPI",
"type": "Publication",
"description": "Usa mi imagen personal",
"description_en": "Use of my personal image / use of photographic portrait"
},
{
"id": "PPPI8",
"group": "PPPI",
"type": "Product",
"description": "Infringe modelos o diseños industriales",
"description_en": "Infringes industrial designs or models"
},
{
"id": "PPPI9",
"group": "PPPI",
"type": "Product",
"description": "Infringe patentes, modelos de utilidad o variedades vegetales",
"description_en": "Infringes patents, utility models or plant breeder's rights"
},
{
"id": "ACUERDO",
"group": "PPPI",
"type": "Product",
"description": "Tengo un convenio de regulación sobre este producto."
}
]

Realizar denuncia

Llamada:

curl -X POST -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/moderations/pppi/denounces/items/$ITEM_ID

Ejemplo:

curl -X POST  -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/moderations/pppi/denounces/items/MLB6759546426 
{
  "report_reason_id": "PPPI1",
  "comment": "Comment example.",
}

Respuesta:

{
  "status": 201,
  "denounce_id": 37072543
}

Consultar estado de denuncia

Obtén información del estado actual de la denuncia para luego responder al vendedor que has denunciado.

Llamada:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/moderations/pppi/case/$DENOUNCE_ID

Ejemplo:

curl -X GET -H 'Authorization: Bearer $ACCESS_TOKEN' https://api.mercadolibre.com/moderations/pppi/case/37072543

Respuesta:

{
  "item_info": {
    "item_id": "MLB6759546426",
    "price": 1200,
    "description": "",
    "title": "Michelin Ii Primacy Test Bpp 2",
    "pictures": [
      {
        "size": "358x500",
        "url": "https://http2.mlstatic.com/D_800206-MLB95151503674_102025-O.webp",
        "max_size": "859x1199"
      }
    ]
  },
  "last_updated": "2026-05-12T07:32:17.000-0400",
  "is_rollbackable": false,
  "documents": [],
  "date_created": "2026-05-12T07:32:17.000-0400",
  "photos_denounced": [],
  "reason_text": "Uso ilegal da minha marca",
  "due_date": null,
  "member_name": "FAKES IT",
  "reason_id": "PPPI2",
  "user_type": "member",
  "seller_name": "TESTUSER6752067154379118192",
  "case_id": 37072543,
  "current_status": "CREATED",
  "seller_id": "3396749566"
}

Conoce los diferentes status:

Responder al vendedor

Una vez que realizas una denuncia como Miembro del Programa, el vendedor tiene 3 días (excluyendo domingos) para responder con la documentación y luego tendrás 3 días corridos para responder a este.

• Si no respondes dentro del plazo, la publicación denunciada del vendedor será reactivada.
• Para responder rechazando la respuesta del vendedor, debes agregar dentro del body el campo reject_member_id con el id del motivo de rechazo obtenido previamente en la llamada GET dentro de campo reject_option_member.

Ejemplo aprobar denuncia:

curl -X POST -H 'Authorization: Bearer $ACCESS_TOKEN'  https://api.mercadolibre.com/moderations/pppi/case/$DENOUNCE_ID 
{
  "documentation_approved":"true" ,
  "member_quittance": < string | null >
}

Ejemplo rechazar denuncia:

curl -X POST -H 'Authorization: Bearer $ACCESS_TOKEN'  https://api.mercadolibre.com/moderations/pppi/case/$DENOUNCE_ID 
{
  "documentation_approved":"false",
  "member_quittance": < string | null >,
 "reject_member_id": "1"
}

Respuesta:

{
  "item_info" {
    "title": ,
    "description": < string |null >,
    "price": < number | null >, 
    "pictures": < array[object: "url":  ] >,
  },
  "user_type": < string(seller|member) >,
  "reason_text": ,
  "member_name": ,
  "member_quittance": < string | null >,
  "seller_name": ,
  "seller_quittance": < string |null >,
  "document_url": < string |null >,
  "document_name": < string |null >,
  "due_date": ,
"current_status": < string(WAITING_DOCUMENTATION|DOCUMENTATION_PRESENTED|DOCUMENTATION_NOT_PRESENTED|DOCUMENTATION_APPROVED|DOCUMENTATION_NOT_APPROVED|MEMBER_NOT_RESPOND|ROLLBACK|DISCARD_DUE_RESTRICTION) >,
"reject_option_member": [
    {
      "sub_text_en": null,
      "text_en": "The documentation does not correspond to the reported product",
      "id": 1,
      "text_pt": "A documentação não corresponde ao produto denunciado",
      "sub_text_pt": null,
      "text_es": "La documentación no se corresponde con el producto denunciado",
      "sub_text_es": null
    },
    {
      "sub_text_en": null,
      "text_en": "The documentation is illegible",
      "id": 2,
      "text_pt": "A documentação está ilegível",
      "sub_text_pt": null,
      "text_es": "La documentación es ilegible",
      "sub_text_es": null
    },
    {
      "sub_text_en": "The documentation does not prove that they are authorized to use my brands, logos, or that they are official distributors",
      "text_en": "You are not authorized to use this content",
      "id": 3,
      "text_pt": "Não está autorizado a usar este conteúdo",
      "sub_text_pt": "A documentação não comprova que está autorizado a usar minhas marcas, logotipos ou que é um distribuidor oficial",
      "text_es": "No está autorizado a utilizar este contenido",
      "sub_text_es": "La documentación no prueba que está autorizado a usar mis marcas, logos, ni que es un distribuidor oficial"
    }
],
"photos_denounced": [
       {
           "id": "670708-MLA40946169781_022020"
           "status": "REMOVED",
           "src": "http://mla-s2-p.mlstatic.com/670708-MLA40946169781_022020.jpg"
       }
   ],
   "photos_new": [
       {
           "id": "8889-MLA26622267232_012016",
           "src": "http://mla-s2-p.mlstatic.com/670708-MLA40946169781_022020.jpg"
       },
       {
          "id": "792503-MLA40997189396_032020",
           "src": "http://mla-s2-p.mlstatic.com/792503-MLA40997189396_032020-O.jpg"
       }
   ]
}

Siguiente: Publicaciones denunciadas.